Privacy Policy
Matrix Mobile Details (“we,” “our,” or “us”) is committed to protecting the privacy of our customers and website visitors. This Privacy Policy explains how we collect, use, store, and protect your information when you interact with our website, book services, or communicate with us by phone, SMS, or email.
1. Information We Collect
We may collect the following types of information:
• Name, phone number, email address, and location details
• Vehicle information and service preferences
• Messages or inquiries submitted through our website or contact forms
• Payment and billing details when completing transactions
• Technical information such as IP address and browser type
We only collect information necessary to operate our business and provide services.
2. How We Use Your Information
We use your information to:
• Schedule and manage appointments
• Provide quotes and service updates
• Process payments and receipts
• Improve our services and customer experience
• Respond to customer support inquiries
• Send service-related SMS or email messages
Marketing messages are only sent if you provide separate consent.
3. SMS & A2P Messaging Compliance
If you provide your phone number, you may receive service-related text messages such as appointment reminders, confirmations, or quotes.
• Message and data rates may apply
• Message frequency may vary
• Reply STOP to opt out
• Reply HELP for assistance
Consent to receive marketing messages is optional and requires separate permission.
4. Sharing of Information
We do not sell or rent personal information. We may share information only with trusted third-party providers that assist with:
• Payment processing
• Scheduling and communication tools
• Website hosting and security
These partners may only use information to support our business operations.
5. Data Security
We use reasonable administrative and technical safeguards to protect your information. However, no transmission or storage system can be guaranteed completely secure.
6. Cookies & Website Tracking
Our website may use cookies or analytics tools to understand visitor activity and improve performance. You may disable cookies through your browser settings if you choose.
7. Your Rights & Choices
You may request to update, correct, or delete your personal information by contacting us. You may opt out of marketing communications at any time.
8. Changes to This Policy
We may update this Privacy Policy periodically. Continued use of our website or services means you accept the most current version.
9. Contact Information
If you have questions about this Privacy Policy or how your information is used, contact us at:
Matrix Mobile Details
Email: matrixmobiledetails@gmail.com
Phone: (816) 933-6539
Website: matrixmobiledetails.com